Or “driving licence redux redux”, perhaps 🙂
I posted a few days back out renewing my driving licence and how I can’t do it online because I allowed my passport to expire.
I can renew it at a Post Office, but not my local one. There are two “locally” that provide the service, but they’re both close to a twenty-mile round trip. I know that some Post Offices require an appointment to do the renewal, but how to find out? I’ll phone th.. Oh. No phone numbers on the Post Office website 🙁 Eventually I found the Facebook page for one of the two (in fact my preferred one), so I called it but there was no answer. And then I discovered that it has been up for sale for about ten months because the current owners are retiring. I wonder why no-one wants to buy it? (No I don’t.)
The other has a Facebook page, but the only information on it appears to suggest that their staff can’t spell “stationery”. As far as I can see the only choice I have is to drive there hoping they don’t require an appointment, but if they do then I’ll have to make one, potentially drive home again, and then drive back to actually do the deed.
All this “connected”, “online” stuff is all very well, right up to the point where you don’t fit the often limited model of a “consumer” that whoever specified the system had in their head. Like when my bank changed their online login to use 2FA by sending a text message to your mobile, without actually considering how that was going to work for people who didn’t have mobile coverage. These days Wifi Calling usually has it covered, but at the time that wasn’t a thing. Grrrrr.